Privacy Policy

1. Information We Collect

We may collect limited information automatically when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General usage and technical information

This information is generally used for website security, analytics, performance improvement, and understanding how visitors use our website.

2. Bill Information

Our website may provide a bill-checking interface or guide users toward an external billing platform.

We do not intentionally collect or store your electricity bill details, Reference Number, Customer ID, payment information, or other sensitive billing information unless clearly stated on the relevant page.

If you enter information directly into an external official billing portal, that information is subject to the privacy policy and terms of that external service.

3. Cookies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used for purposes such as:

• Remembering basic preferences
• Website analytics
• Improving website performance
• Understanding visitor behavior
• Displaying relevant advertising, where applicable

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

4. Third-Party Services

We may use third-party services such as analytics, advertising, security, hosting, or other website technologies.

These third parties may collect certain information according to their own privacy policies. We do not control how independent third-party services collect or process information.

5. Advertising

If advertisements are displayed on our website, advertising partners may use cookies or similar technologies to provide and measure advertisements.

Users should review the privacy policies of the respective advertising providers for additional information about their data practices.

6. External Websites

Our website may contain links to official MEPCO websites, government websites, payment services, and other third-party websites.

Once you leave our website, the privacy policy of the external website applies. We are not responsible for the privacy practices of third-party websites.

7. Data Security

We take reasonable measures to protect information associated with our website. However, no website or internet transmission can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security of information transmitted over the internet.

8. Children's Privacy

Our website is intended for general audiences. We do not knowingly request or collect personal information from children for the purpose of providing services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or applicable requirements.

Any updated version will be published on this page.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us through our Contact Us page.